ShabuMasa

Privacy Policy

ShabuMasa respects your privacy and handles personal information in accordance with applicable Japanese laws and regulations. This policy explains how we handle information related to reservations, visits, website use, payments, cancellations, and refunds.

1. Business operator

  • Business name: ShabuMasa
  • Operator: Masataka Arasaki
  • Address: 1203 Namizato, Motobu-cho, Kunigami-gun, Okinawa 905-0222, Japan
  • Website: https://shabumasa.com/

2. Information we collect

  • Reservation contact information, such as your name, email address, and telephone number.
  • Reservation details, such as visit date and time, party size, selected course, and information you choose to enter in the message field.
  • Payment and refund records needed to manage a reservation, such as payment status, amount, Stripe transaction identifiers, refund status, and cancellation records.
  • Technical and security information reasonably necessary to operate and protect the website and reservation service, such as access logs and anti-abuse verification data.

3. How we use information

  • To receive, review, confirm, change, and manage reservations.
  • To contact you about your reservation, visit, cancellation, refund, or an operational issue affecting service.
  • To process online payments and refunds and reconcile related transactions.
  • To prevent abuse, fraud, unauthorized access, and duplicate or invalid reservation attempts.
  • To respond to inquiries, complaints, disputes, and legal requests.
  • To comply with accounting, tax, recordkeeping, and other legal obligations.
  • To maintain and improve the reliability and security of the website and reservation service.

4. Card payments and Stripe

English online reservations may use Stripe Hosted Checkout for advance card payment. Card details are entered on Stripe’s hosted payment page. ShabuMasa’s reservation system does not receive or store your full card number or card security code. We receive and retain only the payment-related identifiers, amounts, statuses, and refund information reasonably necessary to manage the reservation and transaction.

5. Service providers and disclosure

We may provide information to service providers only to the extent reasonably necessary for operating ShabuMasa, including payment processing, hosting, email delivery, website security, professional advice, and other contracted services. We may also disclose information when required by law or when reasonably necessary to protect legal rights or respond to a lawful request. We do not sell customer personal information.

6. Retention and deletion

Reservation operational personal information stored in ShabuMasa’s reservation system, including name, email address, telephone number, and free-text reservation notes, is normally retained for up to 400 days after the scheduled visit date or, if later, until any related cancellation, refund, payment dispute, chargeback, complaint, or legal matter is finally resolved. After that period, information that is no longer necessary will be deleted or redacted so that it is no longer usable as customer-identifying reservation data.

Unsuccessful or unaccepted reservation attempts, such as provider-confirmed expired Checkout sessions, are normally retained for 30 days from the terminal unsuccessful state and then deleted or redacted when no longer needed for an unresolved support, security, abuse-prevention, dispute, or legal matter. Transaction, accounting, tax, security, and legal records may be retained for a longer period when reasonably necessary or required by law. Where possible, such records are kept without customer contact details that are no longer needed for those purposes.

7. Security

We take reasonable organizational and technical measures to protect personal information against unauthorized access, loss, alteration, leakage, and misuse. Access to reservation and payment administration is limited to persons who need it for legitimate operational purposes.

8. Access, correction, and deletion requests

You may contact ShabuMasa to request access to, correction of, or deletion of personal information we hold about you, subject to identity verification and applicable legal requirements. We may retain limited information when continued retention is required by law or reasonably necessary for an unresolved transaction, dispute, security issue, or legal claim.

9. Website access data

The website may record access information such as IP address, browser information, and access history for security, abuse prevention, service operation, and statistical analysis. Where analytics or other third-party services are used, their own policies may also apply.

10. Changes to this policy

We may update this policy when our services, systems, or legal requirements change. The current version will be published on the ShabuMasa website.

For reservation cancellation and refund rules, please also see the Online Reservation and Payment Terms.

Analytics

We use Google Analytics 4, provided by Google LLC, to understand how this site is used and to improve our information and reservation flow. Google Analytics may use cookies and similar technologies to collect usage information such as pages viewed, device information, referral sources, and interactions on this site.

We do not send directly identifying information entered in the reservation form, such as your name, email address, telephone number, or free-text message, to Google Analytics. Google signals and ad personalization signals are disabled.

For information about how Google handles data, please see the Google Privacy Policy.