ShabuMasa is a reservation-only restaurant in Motobu, Okinawa. These terms apply to reservations made through the English online reservation and payment flow.
Business information
- Trade name: ShabuMasa
- Person responsible for operations: Masataka Arasaki
- Address: 1203 Namizato, Motobu, Kunigami-gun, Okinawa 905-0222, Japan
- Website: https://shabumasa.com/
- Service location: ShabuMasa at the address above
- Business and reservation availability: as shown on the reservation page
Service, prices and payment
Course prices and other applicable prices are displayed on the reservation page. Displayed course prices include Japanese consumption tax unless otherwise stated. Additional orders, where available, are charged separately.
English online reservations require full payment by card at the time of booking through Stripe. Your reservation is confirmed when payment is successfully completed. Returning to the website after Checkout is not, by itself, treated as proof of payment; confirmation is based on the payment provider’s verified payment result.
Cancellation and refunds
Because ShabuMasa is a small, reservation-only restaurant, seats are secured and ingredients are prepared for each confirmed booking. Cancellation timing is calculated by calendar date in Japan Standard Time.
- 2 or more calendar days before: refund of the amount paid, less the actual payment processing cost that the payment provider does not return to ShabuMasa.
- 1 calendar day before: 50% cancellation fee; 50% refund.
- On the reservation date or no-show: 100% cancellation fee; no refund.
If ShabuMasa cancels the reservation, including when the restaurant cannot operate because of weather, equipment trouble or another store-side reason, the payment will be refunded in full to the original payment method. ShabuMasa bears any payment-processing cost that is not returned by the payment provider.
Refund posting time depends on the card issuer or payment provider. Customer-side travel disruption, flight cancellation, transport problems or inability to reach the restaurant do not automatically become a store-side cancellation. Exceptional circumstances may be reviewed individually.
Reservation changes
Changes to the reservation date, party size or course are subject to availability. A change may require cancellation and rebooking. A reduction in party size may be treated under the same cancellation rules for the reduced portion.
Personal information
Reservation information is used for reservation administration, customer communication, payment reconciliation and provision of the dining service. Please also see our Privacy Policy.
Governing law
These terms and the reservation service are governed by the laws of Japan.
Arrival times, late arrivals and early arrivals
ShabuMasa is reservation-only. Please arrive at your booked time so we can prepare your ingredients and table.
If you arrive more than 30 minutes after your reservation time without notifying us, we cannot admit you. Please contact us as soon as you know you will be late.
If an unavoidable circumstance causes a delay, please tell us the reason and expected arrival time. We may accept a late arrival only if we explicitly agree that service is possible and you agree to finish your meal and leave by the restaurant’s published closing time. Sending a message does not itself grant permission to enter, and the full course service cannot be guaranteed.
If you arrive 30 minutes or more before your reservation without prior notice, you cannot enter. Please consult us in advance if you wish to arrive early. Even within 30 minutes of your booked time, early seating is not guaranteed.
If a late arrival prevents us from serving your meal, the cancellation and refund policy above applies. Exceptional circumstances may be considered individually.